What’s it really like hiring equipment with Allways Hire?

We’re focused on delivering the best service and hire experience to all of our customers, every day. So we decided to call a few of them and find out if our service really is making it easier to hire equipment in Hawke’s Bay. Here’s what they said.

“I can rely on them”

Hiring equipment is easier when you’re dealing with a team who are organised. A quick response and great customer service are two of the reasons Logan chooses Allways Hire for his Hawke’s Bay equipment hire.

“If I’m looking for equipment, all I have to do is call the team at Allways Hire and let them know what I’m looking for. I can rely on them to call me back within 5 minutes and let me know if they have it. They’re fairly priced and quick to respond to what I need. That’s why I recommend them to anyone looking to hire equipment in Hawke’s Bay.”

“I’ve never been let down”

Having equipment that’s available when he needs it – and a team who are willing to find a solution to last minute requests – ticks all the boxes for Trent. It’s not always possible to plan when you’re going to need to hire equipment. One of the reasons Trent chooses Allways Hire is because he knows he won’t be let down.

“Your customer service is second to none. The guys are always very helpful, very polite, very accommodating if we’re asking for equipment at short notice. We’ve got our own digger but if I’ve got 2 crews needing it, I know that Allways Hire have got enough equipment available that if I’m ringing up the night before – ideally we give you guys notice – but even at short notice even if it’s not at Napier you can get it for us from Hastings. It’s very handy that you’ve got enough equipment – that you’ve always got something available. I’ve never been let down with you guys being short of equipment – put it that way.”

“Always pretty prompt and helpful”

When you just need to be able to get hold of equipment and keep things moving, then it’s good to know you’re working with a team who are quick and efficient. Phil appreciates that the Allways Hire team – at both the Napier and Hastings branches – are quick, helpful and get his hires ready for him to pick up so he doesn’t need to waste time waiting around.

“Always pretty prompt and helpful. The guys on the ground in both stores – Napier and Hastings – are always pretty helpful, would make sure you get the right machine for the job, and give you the best possible one that they’ve got that’s ready to go in tidy condition.”

“They’re reliable and fast”

Rohit knows that he can rely on Allways Hire to get him the equipment he needs. He just calls the team and they help. It sounds like a simple formula but it makes a big difference to Rohit. With the right equipment available when he needs it and delivered to site on the transporter: Rohit’s happy to recommend Allways Hire to anyone who asks.

“We just call them and they can transport it [where we need it]. They’re fast with transporting equipment to site and they’re overall nice people as well. They’re reliable and fast.”

“They’re second to none”

Customer service makes a big difference when you need a fast turnaround or you’re relying on someone to deliver. Reliable, new-looking equipment is more enjoyable to work with. That’s why Stu enjoys working with Allways Hire – because he knows that the Allways Hire business is 100 percent focused on doing the best job for him and his team.

“The quality of gear for the people driving it is a big one. The boys like nice reliable gear. And the customer service – I can’t fault Allways Hire: they’re second to none and they do their absolute best to try and help you out as much as they can. They bend over backwards for you – I appreciate their service and that’s why we keep coming back.

They’re so easy-going. We tell them what we need and 9 times out of 10 we’ve had a breakdown or something’s happened and we need equipment as soon as possible. They always seem to somehow juggle stuff to make it work – I can’t fault it. I honestly don’t have anything bad to say about them, it’s just bloody excellent customer service. You feel valued no matter how much you hire from them.”

Ready to start hiring with Allways Hire?

Join our happy Hawke’s Bay customers and get in touch today. You can browse the equipment we have for hire on our website and call either our Hastings or Napier branches to book your hire.

Need advice on the best equipment for the job? Our team don’t just look after our equipment – they also know exactly how and when to use it. Give us a call and tell us what you’re working on. We’ll tell you what equipment we recommend for the job.

Just want to hear more from Allways Hire? Sign up for our newsletters here and get monthly updates on news, new equipment and offers direct to your inbox.

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