Recipe for a successful hire: ticking all the boxes with Allways Hire.

Having a hire company that you can rely upon is important. Especially if you’re focused on delivering high quality results for your customers. Knowing you can get the machine you want and that it will do the job you need it to do makes it easier to meet expectations.

Reliability is just one of the reasons that Leigh and Vicky Austin, business partners at Diggers and More Ltd, choose and recommend Allways Hire. We spoke to them to find out what their experience has been of hiring with this Hawke’s Bay-based company.

Watch the video of our interview with Leigh & Vicky here:

“ [The equipment we use] varies from job to job. We try to keep our 14T excavator busy. We get other jobs…where Allways Hire is very handy. We hire a lot of [their] gear, it’s very good…rollers, compactors, different size excavators, a whole range of different things really, it just depends what the job requires at the time.”

The Diggers & More 14T digger is pictured lifting a 1.5T Ammann Trench Roller into place.

With a varied job sheet, having a hire company that can adapt to their demands helps Diggers and More maintain their flexibility. Leigh and Vicky know they can take on any job and hire what’s needed to keep their customers happy.

“The reliability of machinery has been good for us. We have used some other companies that the machinery hasn’t been as up to scratch…It affects the outcome of your overall job really if you haven’t got equipment that’s doing what it needs to be doing or you’re being held up because it’s not working or it’s out of service or different bits and pieces like that. It’s not ideal. You guys always provide good equipment, it’s always working, we know you’ve always got the stuff that we need, which is awesome.”

This 8T Tipper Truck and 5.5T Yanmar Digger are being used by the team at Diggers & More Ltd. to bulk out clay for fill at the retaining wall.

Good customer service also makes a difference to Leigh and Vicky and that’s another of the reasons they haven’t looked back since choosing Allways Hire. From the little extras – like ice blocks on a hot Summer’s day – to the time that the team at Allways Hire put into making sure Leigh and Vicky are well looked after. The service they receive makes a real difference to their day and adds to the feeling of local businesses supporting each other.

“[The customer service is] spot on. We’ve had no issues at all really, throughout dealings with Allways Hire. The communication in general… [They are] just always friendly and cheerful and that’s always nice when you go to work in the morning and you go in to hire something and everyone’s all cheerful and happy. It just puts you in a good mood for the day, it’s good.”

“9 times out of 10 we hire out of the Napier branch…all round, all in all, awesome service and top people. Always a friendly smile and a variety of gear to source when we need it sourcing.”

From saving time with equipment you can rely on, to saving time with well-located branches in Napier and Hastings. Allways Hire put a lot of effort into creating a hire experience that helps businesses get on with the job at hand. For Leigh and Vicky, that includes the benefit of hire ready equipment and a quick turnaround when picking up a hire.

Leigh’s pictured digging a trench with a 1.7T Yanmar Digger behind the retaining wall to install pipe.

“[Having equipment ready when we need it] is most important, you know. When we need machines; we need machines. Especially in this industry, and with the weather as well on top of that. If you don’t have the machines and the tools to do the job, when you need them, it can hold the whole job up. That’s another asset to Allways Hire. When we need something it’s always available, it’s normally always pretty new and shiny as well.”

The team at Diggers & More are experienced machine operators – Leigh’s doing his magic here on a 1.7T Yanmar Excavator.

When asked whether they would recommend Allways Hire to other Hawke’s Bay businesses: Leigh and Vicky don’t hesitate. The benefits they enjoy working with the Allways Hire team are clear from their answer:

“All in all, good machines, good communication, if you ever have any issues you know they’re there to help you out and sort it out: highly recommended…Cheers for always being awesome and supporting our business as we support yours. Here’s to another round. Support local!”

Hire the machinery you need from Allways Hire in Hawke’s Bay

Having access to a wide range of equipment gives your business the flexibility to grab opportunities and grow. We’re always growing and adding to our fleet to make sure you have access to the best equipment to help you achieve your business goals.

Our team know what our equipment can do and we’re ready to help you find the best machine to get the job done. Contact us today and find out how easy it is to hire with Allways Hire.